Very few people love change, but it’s necessary sometimes, and great things can come of it.
Recently our Love INC Clearinghouse was faced with some challenges. We desperately needed additional volunteers to be on the phones with our clients. These volunteers are key as they spend time on the phone with clients to determine all their needs. They also determine which of our partner churches can assist the Love INC clients. It takes a special person, with a huge heart, to come alongside someone in need.
After much consideration and prayer the Clearinghouse changed the hours of operation in April. The hours now are Monday through Thursday, 10am – 2pm and Friday, 10am – 12:30pm. Miraculously we have more phone coverage, which leads to clients more often getting a live person instead of an answering machine.
Stepping out in faith led to better client service. Positive change.